When does my credit card get charged?
Your credit card will be charged when your order is shipped.
What about assembly?
We offer assembly service within the Portland metro area. If you are outside of our area contact us so that we may assist you in finding an assembly service within your area.
How will my furniture ship?
UPS Deliveries
When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.
Truck Deliveries
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
Can I get an inside delivery?
For an additional fee we can arrange an inside delivery, but it depends on your situation and is evaluated on a case by case basis.
Can you ship to APO/FPO addresses?
We apologize that we cannot ship to APO/FPO addresses since our packaging is too large. You may want to ship to a friend or relative who can then forward your shipment.
What is your warranty/guarantee policy?
In the unlikely event that your furniture does not meet quality standards all products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company.
Who handles customer service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance.
What if my shipment arrives damaged?
In the unlikely event that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please feel free to refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will result in an additional charge to your credit card for the non-returned item.
What is the cancellation policy?
If we are able to cancel your order before it is shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
What is the return policy?
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 35% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by Office Furnishings Direct. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. All returns must be in their original packaging. Items will not be authorized for return after 30 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
Are finish colors accurate?
We do our best to accurately show the finish colors of each product that we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.